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Applications which deliver information through electronic media are the results of a lot of effort and investment capital. Those that provide the end users with added value and a positive cost/benefit succeed in today's extremely competitive market place.
How do you know if you are going to succeed? One of the issues a developer has to take account is the degree to which their development process incorporates usability engineering and the degree to which their end product is validated against the expectations and experience of the end users.
The Telematics Applications Programme places considerable emphasis on the importance of involving real users, in real working environments when developing new electronic information applications.
The BASELINE project helps development teams to achieve such user-orientation. The Email Helpdesk provides efficient and effective help for user validation planning.
We provide answers to individual questions concerning user validation planning and usability engineering. Open issues will be pursued. The list of (Frequently Asked Questions) about user validation is updated quarterly.
Everyone being responsible for usability engineering in the development of electronic information applications. Please, do not hesitate to ask us, we are here to serve you! Email received by the Email Helpdesk will be treated confidential.
Specific, factual questions about user validation planning ranging from `what is...' to `how to...' General questions about open issues in usability engineering
Please note, that we need detailed information about your project, to provide precise answers to your questions. The BASELINE User Validation Assistant is a useful form to structure the discussion about how an evaluation may be carried out. It may be used as a starting point for a query while your evaluation is at a planning stage.
Informal helpdesks are provided at IE and other selected TAP concertation meetings equipped with at least one BASELINE representative to answer questions. Projects may send to the Email Helpdesk a request to meet BASELINE representatives at a specific concertation meeting in order to discuss and review user validation plans, and to receive the same support as provided by the Email Helpdesk.
Send your questions to baseline@acm.org. The target response time to queries is 48 hours on average but should not exeed one week.
baseline@acm.org
Subject: BASELINE
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